Patient Participation Group / NAPP

Mr Eric Francis is the Chair of the Patient Participation Group (PPG)

Westbourne Medical Group’s Patient Participation Group represent the views of patients’ registered with the Practice.

The PPG was set up in May 2006 with volunteer patients who cover the geographical area of Westbourne Medical Group.

The PPG’s Purpose

The purpose of the group is to:

  • Provide a link between patients and practice professionals
  • Pool ideas for practice improvements
  • Represent the interests of the patients
  • Discuss proposed changes to the way the practice is run
  • Meet with local professionals such as Marie Curie Nurses, Community Police etc.

To become involved with the group or if you have any views you can contact the Chair of the patient participation group by leaving a message with reception.

The group meets regularly and invites comments and ideas from other Westbourne patients.

The minutes are circulated to the members, but are not uploaded on the website; however they can be given on request to the Practice Manager.

The Patient Participation Group also meets regularly with other patient groups, this is known as the ‘Cluster Patient Forum’ for the Coalfields area; the group has a voice that is heard by those who are making changes to services that will affect patients in the area.

Westbourne PPG Constitution

We are a small group of patient volunteers who work with Doctors and other Health professionals within the Practice to provide patients with a link and a voice to improving the patient experience.

Our Aims:

  • We aim to work with the Practice staff to ensure continuous improvement of services and quality of care.
  • We aim to provide support and help implement change
  • We will identify where patient needs are not being met
  • We will provide assistance to undertake an annual patient survey, analyse the results and provide feedback to the Patients of the Practice
  • We will promote equal opportunities for all and prevent discrimination of any kind
  • We aim to encourage good communication between staff and patients. We will promote equal opportunities for all and prevent discrimination of any kind.
  • We aim to hold bimonthly meetings, an Annual General Meeting and an Annual Report published
  • Election of officers will be held biannually
  • New members will be welcome to join the group and will be provided with a Welcome Pack

Westbourne PPG Codes of Conduct

  • The purpose of the group does not present a forum to discuss personal complaints, medical conditions or to promote any personal gain
  • We must respect the views and opinions of other group members, discuss differences and uphold decisions, even if you disagree with the outcome.
  • All members will be afforded equal opportunities and discrimination of any kind will not be tolerated.
  • All members are required to take some responsibility and agree to take an active role within the group.
  • Matters of discussion are confined within the group and will be treated with the strictest confidentiality.
  • Any written request from patients regarding improvements of services or environments will be acted upon and the patient will be informed of the outcome.
  • If a member fails to attend three group meetings without issuing an apology for their absence, it will be presumed that they no longer wish to attend. Membership of the group will cease and the member will be informed.
  • Any inappropriate language, behaviour or failure to support equal opportunities by members of the group will not be tolerated. Where this occurs, the committee will discuss what action should be taken and the member will be informed of the outcome.
  • Election of officers will take place biannually, secretary elected biannually at the beginning of the second year of other officers.
  • Any alteration to the conditions stated within this Constitution will be agreed by group members and decisions made by member majority.

Patient E-Forum

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we have set up an E-Forum so that you can have your say.

We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received.

We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around 250 patients from as broad a spectrum as possible to get a truly representative sample.

We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you wish to become an E-Forum member and are happy for us to contact you occasionally by email please contact [email protected]

Patient Survey Results