Westbourne Medical Group
CQC inspection 16th August 2016
From April 1st 2013, providers and other primary medical services (including walk-in centres and GP led healthcare centres) are required by law to be registered with the Care Quality Commission.
This is a requirement of the Health and Social Care Act 2008 which introduced a single registration system that applies to health and adult services. For more information see the CQC website.
Our practice was inspected 16.8.16 and once we have received the full report we shall put it up on teh Website as well as a copy in the practice. THANK YOU to so many of our patients who gave feedback. THANK YOU to our patient group members Lynda and Kathleen for giving up their time to speak to CQC.
Changes to Appointment System
Patients told us they wanted to book appointments 4 weeks in advance. Unfortunately we have had an increased number of Fail to attend appointments as well as patients having to wait over 4 weeks to book appointments as they went as soon as they were on the system. We met as a team and discussed this with the patient group and have decided to adopt what seems to work in other practices. Whilst this will take 4 weeks to be embedded we have moved to the following system.
For routine appointments with GP's call on a Monday and you will be given an appointment for the following Monday, call on a Tuesday for the following Tuesday and so on. If you have an urgent medical problem you will be seen the same day but this will be to discuss the urgent problem only.
Please remember to cancel your appointment if you no longer need it. If the GP has asked to see you again in 4 weeks time do not wait until the day before, make the appointment a week before. Thank you
PROPOSED CLOSURE OF BRANCH SITE AT HOUGHTON LE SPRING
We are going through a process to close the branch site.
SO PROUD OF OUR NURSE PRACTITIONER
LYNN MUTHU winner of NURSE OF THE YEAR 2016
Read Gloria's blog, information for patients or follow her on Twitter
To see the latest updates click on the Facebook link (you need a facebook account to do this)
Changes to your prescriptions from Monday 14th March 2016
From Monday 14th March you will have a choice of what happens to your prescription
You can carry on as normal ie collect your prescription from the surgery
We can send you prescription electronically to a pharmacy of your choice.
What do you need to to do if your prescription is to be sent electronically?
- Order your repeat prescription in the usual way
- To get this set up so you only need to do this once, speak to the pharmacy and sign a form (allowing them to receive your prescription)
- Or you can speak to the Receptionist at the practice who will mark your records with the pharmacy of your choice
- You will not need to collect your prescription from the practice as this will be send direct to the pharmacy and you can go there to collect the medication. If your medication is delivered you will still get your delivery.
If you are unsure about this please ask.
Please bear with us during this transition period as we are also learning the new system but we can assure you that you will not be left with no medication.
Lots of Diarrhoea and Sickness bugs about...
Norovirus, which causes diarrhoea and vomiting, is one of the most common stomach bugs in the UK. It's also called the "winter vomiting bug" because it's more common in winter, although you can catch it at any time of the year.
Norovirus can be very unpleasant but it usually clears up by itself in a few days.
You can normally look after yourself or your child at home.
Try to avoid going to your GP, as norovirus can spread to others very easily. Call your GP or NHS 111 if you're concerned or need any advice.
WE HAVE ONLY GONE AND DONE IT AGAIN WE HAVE ACHIEVED INVESTORS IN PEOPLE GOLD AWARD. THANK YOU EVERYONE WHO CONTRIBUTED
PLEASE ONLY CALL 999 OR ATTEND A&E FOR LIFE THREATENING ILLNESS/INJURIES.. USE THE LOCAL PHARMACY OR URGENT CARE CENTRES FOR ANYTHING THAT IS NOT AN ACCIDENT OR AN EMERGENCY. Thankyou
We would like to inform you that GP's in Sunderland do not prescribe antibiotics for infections which usually get better on their own such as colds. We would recommend that you visit your pharmacist for advice if you are suffering from these sorts of conditions.
Dr Suzanne McKay is your named GP although you can see any clinician
Feeling unwell when the surgery is closed
Try the Pharmacy or if you need medical help fast but
ITS NOT life threatening dial 111
Lets keep 999 for life threatening conditions
Click on Young Persons page to view dates and time of Young Person Clinic open to ALL under the age of 19 years
RINGING FOR RESULTS
If you have investigations or tests carried out during a hospital attendance it is their responsibility to inform you of the result. We are responsible for tests and investigations done at our request.
We will try, where possible, to provide the result on behalf of the hospital if they are unable to but results can take longer to reach the Practice. Please do not get upset with Staff if the result is not returned within the timescale suggested by the hospital.
If your test was carried out at the practice, please contact the practice after 5 working days.
Thank you for your co-operation.
Westbourne Medical Group
The doctors and staff at Westbourne Medical Group are proud to offer the highest standard of patient-centred healthcare.
At Westbourne Medical Group we do not see ourselves as just another doctor's surgery. With our six thousand five hundred patients at the forefront of our care initiatives we see ourselves as "The Patients Practice". We listen to what our patients have to say and we act to give them what they want. Their needs, their demands, their thoughts become our objectives, our aims and our goals. We have given our patients total autonomy to assist us in developing their practice for the future and in realising the health needs of the area.
From small beginnings our patient group members now sit on Primary Care Trust committees and have a say in Sunderland wide initiatives. They have forged innovative links and helped develop other patient groups across the area. Our patients have been instrumental in measuring practice quality and implementing change.
At a time when some lament the direction of the NHS we know that in being passionate about our patients health, our patient led practice is the way forward for the future.
Please remember A ccident and E mergency is for just that.. . not A nything and E verything...
(Site updated 17/08/2016)