Gloria is retiring after 25 years on 19th Sept 201
Click on Gloria's blog below to read her final newsletter.
Gloria would like to thank everyone for supporting her most of all making her job easy by being the people that you are and the friendship that she has built up over the years.
Elizabeth Simpson has joined the team as Business Manager to take over from Gloria when she leaves the practice.
We are back to normal
Thankyou for your patience during this time of upheaval. PLEASE USE THE BUTTON TO OPEN DOORS
DO NOT PUSH AS THEY ARE AUTOMATIC
The practice has been inspected and the rating was 'Outstanding' We are the first GP Practice in Sunderland to receive this rating. Click on CQC report to read the findings of the inspection.
WE DID IT
GP PRACTICE OF THE YEAR AWARD 2017
Changes to Appointment System
Patients told us they wanted to book appointments 4 weeks in advance. Unfortunately we have had an increased number of Fail to attend appointments as well as patients having to wait over 4 weeks to book appointments as they went as soon as they were on the system. We met as a team and discussed this with the patient group and have decided to adopt what seems to work in other practices. Whilst this will take 4 weeks to be embedded we have moved to the following system.
For routine appointments with GP's call on a Monday and you will be given an appointment for the following Monday, call on a Tuesday for the following Tuesday and so on. If you have an urgent medical problem you will be seen the same day but this will be to discuss the urgent problem only.
Please remember to cancel your appointment if you no longer need it. If the GP has asked to see you again in 4 weeks time do not wait until the day before, make the appointment a week before. Thank you
SO PROUD OF OUR NURSE PRACTITIONER
LYNN MUTHU winner of NURSE OF THE YEAR 2016
Read Gloria's blog, information for patients or follow her on Twitter
To see the latest updates click on the Facebook link (you need a facebook account to do this)
WE HAVE ONLY GONE AND DONE IT AGAIN WE HAVE ACHIEVED INVESTORS IN PEOPLE GOLD AWARD. THANK YOU EVERYONE WHO CONTRIBUTED
PLEASE ONLY CALL 999 OR ATTEND A&E FOR LIFE THREATENING ILLNESS/INJURIES.. USE THE LOCAL PHARMACY OR URGENT CARE CENTRES FOR ANYTHING THAT IS NOT AN ACCIDENT OR AN EMERGENCY. Thankyou
We would like to inform you that GP's in Sunderland do not prescribe antibiotics for infections which usually get better on their own such as colds. We would recommend that you visit your pharmacist for advice if you are suffering from these sorts of conditions.
Dr Suzanne McKay is your named GP although you can see any clinician
Feeling unwell when the surgery is closed
Try the Pharmacy or if you need medical help fast but
ITS NOT life threatening dial 111
Lets keep 999 for life threatening conditions
Click on Young Persons page to view dates and time of Young Person Clinic open to ALL under the age of 19 years
RINGING FOR RESULTS
If you have investigations or tests carried out during a hospital attendance it is their responsibility to inform you of the result. We are responsible for tests and investigations done at our request.
We will try, where possible, to provide the result on behalf of the hospital if they are unable to but results can take longer to reach the Practice. Please do not get upset with Staff if the result is not returned within the timescale suggested by the hospital.
If your test was carried out at the practice, please contact the practice after 5 working days.
Thank you for your co-operation.
Westbourne Medical Group
The doctors and staff at Westbourne Medical Group are proud to offer the highest standard of patient-centred healthcare.
At Westbourne Medical Group we do not see ourselves as just another doctor's surgery. With our six thousand five hundred patients at the forefront of our care initiatives we see ourselves as "The Patients Practice". We listen to what our patients have to say and we act to give them what they want. Their needs, their demands, their thoughts become our objectives, our aims and our goals. We have given our patients total autonomy to assist us in developing their practice for the future and in realising the health needs of the area.
From small beginnings our patient group members now sit on Primary Care Trust committees and have a say in Sunderland wide initiatives. They have forged innovative links and helped develop other patient groups across the area. Our patients have been instrumental in measuring practice quality and implementing change.
At a time when some lament the direction of the NHS we know that in being passionate about our patients health, our patient led practice is the way forward for the future.
Please remember A ccident and E mergency is for just that.. . not A nything and E verything...
(Site updated 29/08/2017)