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Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

This is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

You should read the guidance and understand - 

1. There may be something  you have forgotten about in your record that you might find upsetting

2. If your GP has given access to test results you may see something that you find upsetting to you. This may occur before you have spoken to the doctor or while the surgery is closed and you      cannot contact them.

3. If you feel you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register

To access this part of your record you must apply in writing to Gloria Middleton or Joanne Forster. The Clinician will look at the records and the Clinician has the final decision on whether the records can be released. 

More information is available at the practice including an information leaflet.

Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordAccess your Clinical Record
Newsletter Sign UpSign up for our Newsletter

Inspected and rated by CQC Outstanding

May Bank Holiday

The surgery will be closed for the May Bank Holiday. The doors will re-open on Tuesday 2nd May at 8.00am.

Pharmacy opening Spring Bank Holiday

DISRUPTION TO SURGERY RECEPTION

Safety First

From Monday 6th March the practice is going to be refurbished. We will have no waiting area for patients and apologise in advance for this. If you need to be seen contact the surgery as usual and the GP will telephone you back.    Once again during this period of disruption we do apologise.    for an update please click on Gloria's Blog on home page . Thankyou

Day 1

CQC Report  

The practice has been inspected and the rating was 'Outstanding'   We are the first GP Practice in Sunderland to receive this rating.   Click on CQC report to read the findings of the inspection.

Safeplace


Young Persons Clinics

Dates and times when we are open for anyone over 14 yrs . Click on link for more inforamtion. Dont forget you DONT have to be our patient. Its a FREE CONFIDENTIAL service.

Young Persons Clinics 2017 Timetable

Changes to Appointment System

Patients told us they wanted to book appointments 4 weeks in advance. Unfortunately we have had an increased number of Fail to attend appointments as well as patients having to wait over 4 weeks to book appointments as they went as soon as they were on the system.  We met as a team and discussed this with the patient group and have decided to adopt what seems to work in other practices. Whilst this will take 4 weeks to be embedded we have moved to the following system.  

For routine appointments with GP's call on a Monday and you will be given an appointment for the following Monday, call on a Tuesday for the following Tuesday and so on.  If you have an urgent medical problem you will be seen the same day but this will be to discuss the urgent problem only.

Please remember to cancel your appointment if you no longer need it.  If the GP has asked to see you again in 4 weeks time do not wait until the day before, make the appointment a week before.  Thank you

SO PROUD OF OUR NURSE PRACTITIONER

LYNN MUTHU winner of NURSE OF THE YEAR 2016

Lynn Muthu

Gloria's  Blog

Read Gloria's blog, information for patients or follow her on Twitter 

Young Persons Clinic Houghton Area

To see the latest updates click on the Facebook link (you need a facebook account to do this)

C

WE HAVE ONLY GONE AND DONE IT AGAIN WE HAVE ACHIEVED INVESTORS IN PEOPLE GOLD AWARD. THANK YOU EVERYONE WHO CONTRIBUTED

PLEASE ONLY CALL 999 OR ATTEND A&E FOR LIFE THREATENING ILLNESS/INJURIES.. USE THE LOCAL PHARMACY OR URGENT CARE CENTRES FOR ANYTHING THAT IS NOT AN ACCIDENT OR AN EMERGENCY.  Thankyou

We would like to inform you that GP's in Sunderland do not prescribe antibiotics for infections which usually get better on their own such as colds.  We would recommend that you visit your pharmacist for advice if you are suffering from these sorts of conditions.

Dr Suzanne McKay is your named GP although you can see any clinician

Feeling unwell when the surgery is closed 

 

Try the Pharmacy or if you need medical help fast but 

ITS NOT life threatening dial 111

Lets keep 999 for life threatening conditions

Click on Young Persons page to view dates and time of Young Person Clinic open to ALL under the age of 19 years

RINGING FOR RESULTS

If you have investigations or tests carried out during a hospital attendance it is their responsibility to inform you of the result.  We are responsible for tests and investigations done at our request.

We will try, where possible, to provide the result on behalf of the hospital if they are unable to but results can take longer to reach the Practice.  Please do not get upset with Staff if the result is not returned within the timescale suggested by the hospital.

If your test was carried out at the practice, please  contact the practice after 5 working days.

Thank you for your co-operation.

Westbourne Medical Group

 
    iipgold
 

The doctors and staff at Westbourne Medical Group are proud to offer the highest standard of patient-centred healthcare.  

At Westbourne Medical Group we do not see ourselves as just another doctor's surgery.  With our six thousand five hundred patients at the forefront of our care initiatives we see ourselves as "The Patients Practice". We listen to what our patients have to say and we act to give them what they want. Their needs, their demands, their thoughts become our objectives, our aims and our goals. We have given our patients total autonomy to assist us in developing their practice for the future and in realising the health needs of the area.

From small beginnings our patient group members now sit on Primary Care Trust committees and have a say in Sunderland wide initiatives. They have forged innovative links and helped develop other patient groups across the area. Our patients have been instrumental in measuring practice quality and implementing change.

At a time when some lament the direction of the NHS we know that in being passionate about our patients health, our patient led practice is the way forward for the future.

 
Please remember  A ccident and  E mergency is for just that.. . not A nything and  E verything...
 
 
 
 
(Site updated 27/04/2017)

Contact Details

Westbourne Medical Group

Contact Telephone

0191 385 2512
111
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