Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- Phone us Monday to Friday on 0191-3852512 (Option 1) from 8.30am to 6pm
- Visit the surgery and speak with a receptionist Monday to Friday from 8am to 6pm
When you get in touch, the receptionist will ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- Use our online form We will respond within one working day Monday to Friday from 8am to 6pm.
- Phone us Monday to Friday on 0191-3852512 (Option 1) from 8.30am -12pm and 1pm – 6pm.
- Visit the surgery and speak with a receptionist Monday to Friday from 8.30am – 12.30pm and 1.30pm – 6pm.
- Use your NHS account – through Patient Access, the NHS website or NHS App to book a screening test or a blood test.
When you get in touch, the receptionist will ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Non-urgent advice: About your appointment
However you choose to contact us we may offer you a consultation:
By phone
Face to face at the surgery
On a video call (at patient’s request)
Appointments by phone can be more flexible to meet your requirements.
Non-urgent advice: Cancelling or changing an appointment
To cancel your appointment:
– Phone us Monday to Friday from 8.30am – 12pm and 1pm – 6pm
– Use your NHS account through the NHS website or in the NHS App.
Each month hours of GP and practice nurse time is wasted due to patients not turning up for their appointments. Please let us know as soon as possible if you no longer need your appointment.
You’ll receive a text message when you book your appointment and again 24-48 hours before your appointment.
Non-urgent advice: Please Note
To access the online booking facility you first need to call into our reception to register. This only takes a few minutes and the receptionist will explain the process to you and issue you with a password. You will then be able to make, cancel and rearrange your GP appointments online.
If you need help when we are closed
If you need medical help now, use NHS 111 online (111.nhs.uk) or call 111.
111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
To find out about other available local health services, including Enhanced Access appointments on evenings and weekends, please click here
If you need help with your appointment
Please tell us:
– If there’s a specific doctor, nurse or other health professional you would prefer to respond
– If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
– If you need an interpreter
– If you have any other access or communication needs