Patient Participation Group
Westbourne Medical Group have a patient participation group who represent the views of patients registered and work with the practice to produce an annual PPG Report.
The patient participation group was set up in May 2006 with volunteer patients who cover the geographical area of Westbourne Medical Group.
The patient group has a constitution (on the website and this can also be obtained by request from the practice) The purpose of the group was and still is to:
- Provide a link between patients and practice professionals
- Pool ideas for practice improvements
- Represent the interests of the patients
- Discuss proposed changes to the way the practice is run
- Meet with local professionals such as Marie Curie Nurses, Community Police and others
You can read the full report by clicking on the link above
Westbourne Patient Participation Group Constitution
We are a small group of patient volunteers who work with Doctors and other Health professionals within the Practice to provide patients with a link and a voice to improving the patient experience.
Aims of the group
- We aim to work with the Practice staff to ensure continuous improvement of services and quality of care.
- We aim to encourage good communication between staff and patients. We will promote equal opportunities for all and prevent discrimination of any kind.
- We aim to hold quarterly meetings, an Annual General Meeting and an Annual Report published.
Election of officers will be held in line with the constitution.
New members will be welcomed to join the group and will be provided with a Welcome Pack.
Westbourne Patient Participation Group Codes of Conduct
The purpose of the group does not present a forum to discuss personal complaints, medical conditions or to promote any personal gain.
We must respect the views and opinions of other group members, discuss differences and uphold decisions, even if you disagree with the outcome.
All members will be afforded equal opportunities and discrimination of any kind will not be tolerated.
- All members are required to take some responsibility and agree to take an active role within the group.
- Matters of discussion are confined within the group and will be treated with the strictest confidentiality.
- Any written request from patients regarding improvements of services or environments will be acted upon and the patient will be informed of the outcome.
- If a member fails to attend three group meetings without issuing an apology for their absence, it will be presumed that they no longer wish to attend. Membership of the group will cease and the member will be informed.
Any inappropriate language, behaviour or failure to support equal opportunities by members of the group will not be tolerated. Where this occurs, the committee will discuss what action should be taken and the member will be informed of the outcome.
Any alteration to the conditions stated within this Constitution will be agreed by group members and decisions made by member majority.