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Latest News

Urgent care services in Sunderland are changing

Patients in Sunderland will be able to access NHS urgent care services more simply and closer to home after 1 August 2019.

From 1 August 2019, the best way to access NHS urgent care services will be to contact your GP practice or local pharmacy, or call NHS 111 when they are closed.

Urgent care is for minor injuries or illnesses which need medical attention the same day, but are not serious enough for the Emergency Department.

From 1 August 2019, these will be the main urgent care services for patients in Sunderland:

  • GP practices – collectively providing extra appointments in evenings, weekends and bank holidays. These can be booked through your GP practice, at one of five locations around Sunderland, Washington and Houghton.
  • Pharmacists - local pharmacists are highly trained and provide free, confidential advice on minor illnesses from sickness and diarrhoea to hay fever.
  • Urgent care centres at Pallion or Bunny Hill health centres, open 10am-10pm Monday to Friday; 8am-10pm weekends and bank holidays, no appointment needed.
  • NHS 111 - if you have an urgent need which is not life-threatening, NHS 111 health advisors are available 24 hours a day, 365 days a year to help you get the right medical attention for your needs.

 To find out more, please visit

Data Protection Legislation is Changing

What is Changing?

 From the 25th May 2018, the current UK Data Protection Act 1998 is being replaced by the EU General Data Protection Regulation (GDPR) and Data Protection Act 2018.

The new legislation is very similar to the 1998 Act but provides some enhanced rights for individuals around how the Practice uses your information

Why do we need your information?

 The NHS Act 2006 and Health and Social Care Act 2012 invests statutory functions on GP Practices to promote and provide the health service to improve quality of services, reduce inequalities, conduct research, review performance of services and deliver education & training.  To do this we will need to process your information in accordance with current data protection legislation to:

  Protect your vital interests;

  • Pursue our legitimate interests as a provider of medical care, particularly where the individual is a child or vulnerable adult
  • Performs tasks in the public's interests
  • deliver preventative medicine, medical diagnosis, medical research; and
  • Manage the health and social system and services.

Should require any further information on GDPR or Data Protection Act, this can be found on the Information Commissioner’s Office (ICO) website:

You can also contact the Practices Data Protection Officer. When contacting the Data Protection Officer please ensure that you include the details of the Practice.

Data Protection Officer:         Mr James Carroll

Tel No:                                     0191 404 1000 Ext 3436

Email address:                        DPO.SUNCCG@NHS.NET

Practice Mission, Vision and Values

We have updated our Practice Mission, Vision and Values.

Practice Information Leaflet

Lots of information about the practice which is regularly updates

Find our latest Friends and Family Results here:

Friends & Family Test June 2019

CQC Inspected and rated OUTSTANDING

Accessible Information.

If you need information in a different way please let us know. Call into the surgery or email us on

How do I communicate Poster

GP Earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to for any judgement about GP earnings, nor to make any comparisons with other practices.
The average earnings for GPs working in the Westbourne Medical Group in the last financial year ending in 2017/18 was £46,044 before taxation and National Insurance. This is for 3 part time GPs and 3 Locum GPs who worked in the practice for more than 6 months.



Westbourne Medical Group recognised again for Investors in People GOLD 

New App for Parents/Carers of Young Children

Details on the App

Westbourne Medical Group is a designated Safeplace for people who have Learning Difficulties.

On Line Patient Access - what you can see Online_access.rtf

Carers Info   Sunderland_carers_presentation.ppt


A health watchdog is warning that thousands of people have been sent hoax emails suggesting they have cancer.

The messages appear to come from the National Institute for Health and Care Excellence (NICE).

It says the contents are likely to be distressing and has reported the hoax to the police.

It is not clear exactly how many people are affected, but based on the high number of calls to the organisation it is thought to number thousands.

Sir Andrew Dillon, the chief executive of NICE, said: "A spam email purporting to come from NICE is being sent to members of the public regarding cancer test results.

"This email is likely to cause distress to recipients since it advises that 'test results' indicate they may have cancer.

"This malicious email is not from NICE and we are currently investigating its origin. We take this matter very seriously and have reported it to the police."

NICE is advising people who have received the email - the subject line of which is important blood analysis result - to delete it without opening it and not to click on any links.







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