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        Investors in People     Inspected and rated by CQC Outstanding    

New - Sunderland Information Point

Urgent care services in Sunderland are changing

Patients in Sunderland will be able to access NHS urgent care services more simply and closer to home after 1 August 2019.

From 1 August 2019, the best way to access NHS urgent care services will be to contact your GP practice or local pharmacy, or call NHS 111 when they are closed.

Urgent care is for minor injuries or illnesses which need medical attention the same day, but are not serious enough for the Emergency Department.

From 1 August 2019, these will be the main urgent care services for patients in Sunderland:

  • GP practices – collectively providing extra appointments in evenings, weekends and bank holidays. These can be booked through your GP practice, at one of five locations around Sunderland, Washington and Houghton.
  • Pharmacists - local pharmacists are highly trained and provide free, confidential advice on minor illnesses from sickness and diarrhoea to hay fever.
  • Urgent care centres at Pallion or Bunny Hill health centres, open 10am-10pm Monday to Friday; 8am-10pm weekends and bank holidays, no appointment needed.
  • NHS 111 - if you have an urgent need which is not life-threatening, NHS 111 health advisors are available 24 hours a day, 365 days a year to help you get the right medical attention for your needs.

 To find out more, please visit www.sunderlandccg.nhs.uk.

Sunderland Extended Access Service

Safeplace

Thank you to all patients who nominated us for the GP PRACTICE OF THE YEAR AWARD 2018.  We did not win this year but we were delighted to have been shortlisted for the award alongside three other practices across Sunderland and South Tyneside.  

PLEASE ONLY CALL 999 OR ATTEND A&E FOR LIFE THREATENING ILLNESS/INJURIES.. USE THE LOCAL PHARMACY OR URGENT CARE CENTRES FOR ANYTHING THAT IS NOT AN ACCIDENT OR AN EMERGENCY.  Thankyou

We would like to inform you that GP's in Sunderland do not prescribe antibiotics for infections which usually get better on their own such as colds.  We would recommend that you visit your pharmacist for advice if you are suffering from these sorts of conditions.

Dr Suzanne McKay is your named GP although you can see any clinician

Feeling unwell when the surgery is closed 

 

Try the Pharmacy or if you need medical help fast but 

ITS NOT life threatening dial 111

Lets keep 999 for life threatening conditions

RINGING FOR RESULTS

If you have investigations or tests carried out during a hospital attendance it is their responsibility to inform you of the result.  We are responsible for tests and investigations done at our request.

We will try, where possible, to provide the result on behalf of the hospital if they are unable to but results can take longer to reach the Practice.  Please do not get upset with Staff if the result is not returned within the timescale suggested by the hospital.

If your test was carried out at the practice, please  contact the practice after 5 working days.

Thank you for your co-operation.

Westbourne Medical Group

CQC Report  

The practice has been inspected and the rating was 'Outstanding'.  Click on CQC report to read the findings of the inspection.

 
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(Site updated 18/11/2019)
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